Customer Service Representative

  • Job Tracking ID: 512679-834996
  • Job Location: McHenry, IL
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: November 09, 2022
  • Years of Experience: 2 - 5 Years
  • Starting Date: ASAP



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Job Description:

Founded in 1961, WEG has grown into a global solutions provider of industrial electrical technologies. WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually.

Committed to growth on a global scale, WEG continually invests in state-of-the-art manufacturing facilities and processes and the development of new and improved industrial electrical solutions. WEG offers a diverse and integrated product line that includes motors, drives, soft starters, controls, panels, transformers, generators, and custom solutions.

The Customer Service Representative will partner with outside sales to maintain current customers and win new customers. Work with customers to ensure a smooth sales process.  Acts as first point of contact to service customer requirements. Serves as the primary point of contact for all aftermarket technical and warranty inquires supporting WEG products and customers.

 

Duties and Responsibilities:

  • Perform as the primary interface of WEG and guides customers and outside teams through the inner workings of WEG to ensure a positive and complete customer experience.
  • Responsible to continue to grow in their knowledge of all WEG products to quickly and confidently support requests for customer applications. 
  • Evaluate and process inquiries to provide pricing, stock availability, necessary modification and/or engineering requirements to ensure the proper product options are presented.
  • Receives and processes orders (via phone, fax, or email), verifying all information to support order accuracy, on time delivery, and the customer experience.
  • Responsible to coordinate with and provide support to an assigned list of outside sales team members, with a focus on removing obstacles to enhance their ability to focus on the growth of new business.
  • Responsible to comply with all company and departmental procedures, while making suggestions for productivity and efficiency improvements.
  • Maintaining availability to answer incoming calls to support customer requests
  • Manages tasks with limited assistance
  • Responds to questions related to warranty terms & conditions, product returns, nameplate data, parts, and other related inquiries.
  • Creates return authorizations.
  • Supports customers with updates on their returns process.
  • Ability to communicate affective with customers in all situations.
  • Create sales orders for billable services.
  • Run monthly reports
  • Performs other duties, as assigned by the management team.

Experience and Skills:

Education and Experience:

  • Minimum High School Diploma/GED, an Associate’s degree in a directly relevant field is preferred.
  • 1-2 years of relevant experience

 

Knowledge and Training:

  • Functional Microsoft Office skills
  • Customer Service 
  • Moderate understanding of industry trends
  • Vast understanding of customer expectations
  • Phone etiquette for customer interaction
  • Essential understanding of supporting department responsibilities
  • Attention to detail
  • Costumer focus
  • Problem solving
  • Communication
  • Organized
  • Sense of urgency
  • Works well within a team
  • Initiative
  • Analytical
  • Negotiation 

Job Benefits:

Job Benefits:

  • Salary will be based on experience and technical knowledge.
  • Benefits Include:
  • Medical
  • Dental
  • Vision
  • Flex Spending
  • Company paid life insurance
  • Voluntary life insurance
  • 401K
  • Employee Assistance Program
    • Covid-19 Resources
    • Short-Term Counseling
    • Personal Technology
    • Life-Balance Resources
  • 401(k) with company match
  • Company paid short-term disability
  • Voluntary long-term disability
  • Paid holidays
  • Paid vacations
  • Wellness Benefits
  • WillPrep Services
  • WEG is an equal opportunity employer.